Hi, this is FanPlus team.


The AD tracking option issue happens due to a bug on iOS.

Apple recently released an update,

so please download it and update your iOS

to ver. 14.5.1 to resolve the issue.


If you still have a problem with watching ADs or using offer-walls,
please follow our guide below:


1. DELETE FanPlus app

2. Go to Settings


3. Settings -> Privacy ->
Tracking -> Enable “Allow Apps to Request to Track”


4. Settings -> Privacy -> Apple Advertising
-> Enable “Personalized Ads”


5. Install FanPlus app again

6. Log in with your FanPlus account

7. Go to Vote > Click “Get free voting tickets” menu

8. When a pop-up message shows up
saying “Please allow tracking to see ADs”,
Click Setting > Enable “Allow Tracking”

8. Go back to FanPlus app and try to watch ADs again


If you still have the issue, please let us know 🙂
(Setting on FanPlus app → Contact us
→ Select a type of your inquiry
→ Write your issue in detail)